The Watch | LAWS
Here in The Watch Village the Sheriff has a few policies set up that we all need to abide by to ensure that our customers receive top notch service and a smooth transaction.
Paying via the website
We like to keep our customers safe, therefore we ensure that all payments are receipted and secure. Payment can be made via the website through PayPal or credit/debit card. Please note that all major credit/debit card providers are accepted including Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB and Maestro. Please note that 4 months interest free credit is also available from PayPal.
Paying outside of the website
In order to secure better prices, cash on collection/bank transfer deals can be arranged via email.
Shipping within the UK
All orders are securely shipped via UPS's tracked and signed for next day delivery service. Please note that all orders are dispatched within 24 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately.
If you have any specific delivery requests please get in touch with us to let us know.
Shipping outside of the UK
All international orders are sent via UPS's tracked and signed for international service. Please note that all orders are dispatched within 24 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately. If you have any specific delivery requests please get in touch with us to let us know.
For orders within Europe we do ask to allow 1-2 weeks for the item to arrive. For orders outside of Europe we ask for around 2-3 weeks. International buyers are liable for any taxes/duties/import charges that your country may impose.
We know how tricky it can be when selecting the perfect watch for yourself. Should your purchase not meet your requirements, or if you are unhappy with the item we ask that you please make us aware within 48 hours of receipt. Due to hygiene purposes, we kindly ask for you not wear the watch until you are completely satisfied with it. If the security seal attached to the watch is broken, returns will be void.
If you do wish to return your item you have 14 days from receipt to return the item for a full refund. We do ask that the item is returned to us in its original packaging, in the same condition that it was received and security seal in tact. You must ensure that any item returned back to us has the appropriate level of shipping cover. Refunds will be issued upon receipt of the item.
Items that have been worn, adjusted or personalised will only be eligible for a refund if the item is faulty.
Every time you purchase a watch from The Watch Village, you receive a 1 year warranty which is designed to protect your watch for the first year. Our warranties are available on all watch brands including Omega, Rolex, Tag Heuer, Tudor and Breitling.
Our 1 year warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer's guidance. In particular, wear of the watch strap is not covered by the warranty, nor is battery life.
Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by the manufacturer will also invalidate the warranty. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch.
If your watch has developed a fault, you can return it to us for inspection. If the repair is covered by your warranty, it will be undertaken free of charge. To begin the warranty return process, please contact us.